Hello. Hope you’re well. I invite you to my interview that will air from 0730 hrs on 22nd Jan 2021. Having first hand experience in both, and in the most extreme of ways, I feel…
Date Archives January 2021
The Hard Look NPS 2: The Role of the Society
In the first article in this series, we had a look at how, in the grand scheme of things, strategies gone bad could just be part of the answer to highlighted mishaps and bad outcomes…
THE HARD LOOK: NPS
Strategic Misintent Generating Operational & Tactical Mishaps In order to understand why an organization may suddenly, or perennially be experiencing catastrophic mishaps that seem isolated, even unrelated yet seemingly following some patterns, we may need…